Homepage
About
Customers
Enabling Sustainability for Customers
Amazon has set ambitious goals to make our business more sustainable on behalf of customers. Part of our commitment to both sustainability and customers includes making it easier for everyone to participate in making a positive impact on the planet and society.

Enabling Sustainability for Our Customers

In 2020, Amazon launched Climate Pledge Friendly, a program that uses sustainability certifications to highlight products that support our commitment to help preserve the natural world. As of June 2021, customers can shop for more than 75,000 Climate Pledge Friendly products in categories ranging from health and household items, to office products and electronics.
AmazonSmile
AmazonSmile is a simple way for customers to support their favorite charitable organizations every time they shop, at no additional cost.
  • $293 Million
    Donated to Charities
    As of June 2021, AmazonSmile has donated more than $293 million USD to charities thanks to customers shopping at AmazonSmile. Customers can also purchase items for a charity by searching AmazonSmile Charity Lists for that charity’s registry.
Sustainable Shopping Initiatives
Amazon Day Delivery allows Prime customers to minimize their deliveries and packages by choosing a day of the week to receive all of their weekly ordered items.
Amazon partners with brands around the world to reduce brand-supplied packaging and the need for Amazon to add additional protective packaging.
Customers can learn how to recycle their Amazon packaging through Amazon Second Chance.
For electronic equipment that cannot be repaired or traded in, customers can recycle their items free of charge through programs like Amazon Device Recycling in the U.S.
Support Artisans and Women Entrepreneurs
  • In Europe and North America, Amazon Handmade offers handcrafted artisan goods from around the world.
  • In India, Amazon Saheli offers a wide selection of unique regional products by women entrepreneurs across clothing, accessories, office, home, and kitchen.
  • Women-owned Businesses features products and stories from women small business owners who challenge, champion, and create change in their lives and communities.
Black-owned Businesses features products and supplies sold by Black-owned businesses. The Black-owned business store is the next step in Amazon Business’ commitment to advance economic empowerment for Black business owners.
Amazon Second Chance
Amazon Second Chance is a central hub that helps customers eliminate waste and give products and packaging a second life. It is available across the globe with offerings in the U.S., Canada, UK, France, Germany, Italy, Spain, Sweden, and Japan.
    • Amazon makes it easy for customers to retire their products without sending them into the waste stream. Through Amazon Trade-In, customers in the U.S., UK, and Germany can trade in thousands of eligible items including Amazon devices, cell phones, video games and consoles, and more in exchange for an Amazon.com Gift Card.
    • For electronic equipment that cannot be repaired or traded in, customers can recycle their items free of charge through programs like Amazon Device Recycling in the U.S. and Recycle with Amazon in Europe. These programs route electronic equipment to recycling partners who dismantle the items and ensure that they are recycled and re-purposed into new products.
    • Amazon Warehouse offers refurbished and returned products, which undergo a rigorous 20-point inspection process before being sold at a discount.
    • Amazon Renewed offers like-new refurbished products, such as electronics, home appliances, and more. All products are professionally inspected and tested to work and look like new, and are backed by the Amazon Renewed Guarantee.
    • Pre-owned Amazon Devices provides customers with access to fully functional pre-owned products that have been screened and tested by Amazon.
    • Amazon encourages customers to fix items before replacing or disposing of them. We offer free Product Support in seven global geographies, providing customers with technical assistance, replacement parts, and repair services for select items, helping them maximize the life of the things they already own.
    Devices- Alexa Option 3, showing Alexa update on a phone
    We are making it easier for customers to manage their home energy use with the Alexa energy dashboard, available in the U.S. The dashboard works with compatible smart lights, plugs, switches, water heaters, thermostats, televisions, and Echo devices, allowing customers to easily track the energy these devices use.
    Latest News
    See how we put our scale and inventive culture to work on building a sustainable future.