Customers
We put our customers at the heart of everything we do and relentlessly innovate to meet their needs, enrich their lives, and make every day better. Learn more about the ways we invent, develop, and deliver products and services that help our customers on their sustainability journeys.
Our Climate Pledge Friendly program helps customers in the U.S. and Europe discover and shop for more-sustainable products. While shopping on Amazon, customers can find the Climate Pledge Friendly label on more than 550,000 eligible products, making it easier to discover and shop for more-sustainable products.
The Climate Pledge Friendly program recognizes products with improvements in at least one aspect of sustainability. We partnered with trusted third-party certifications and created our own certifications, Compact by Design and Pre-owned Certified, to highlight products that meet sustainability standards and help preserve the natural world.
We’re making it easier for customers in the U.S. to understand their home energy use with the Alexa energy dashboard. The dashboard tracks the estimated usage of select Alexa-connected devices that tend to have the biggest impact on their home’s energy usage, like thermostats and water heaters. Customers can also enable Alexa to help them conserve energy with Hunches. For example, if Alexa has a Hunch that a customer is away and forgot to turn off a light, Alexa can automatically turn it off, helping customers save energy and reduce carbon emissions.
We’re innovating the materials we use in our packaging so customers can easily recycle it through curbside recycling programs. For example, our paper padded mailer is a flexible packaging option that offers the same recyclability benefits as corrugated boxes, while taking up less space in transit and in the recycling bin.
Learn more about how to recycle Amazon packaging through Amazon Second Chance.
Our customer carbon footprint tool uses simple visualizations to show customers their historical carbon emissions, estimate emissions avoided by using AWS instead of an on-premises data center, and review forecast emissions based on their current use. The forecast also shows how customers’ footprints will change as we stay on the path to powering our operations with 100% renewable energy by 2025.
