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‘Agility is our greatest ability’

  • Jul 16, 2025
  • 6 min
  • 🇺🇸 United States

Employees

Three people stand in front of a green graphic background.

Kristin Nettles, Lindsay Hyman, and Casey Winn are three of many team members who worked together to bring Amazon's 2024 Sustainability Report to life.

‘Agility is our greatest ability’

Person smiling

MJ Ownby

Content Editor and Writer, Amazon Sustainability

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Meet three of the employees who helped highlight a year's worth of innovation and progress.

At Amazon, we strive to make our annual Sustainability Report both meaningful and succinct while maintaining comprehensive coverage of our progress. It’s a year-long effort that requires flexibility and support from hundreds of stakeholders, all working to meet our commitments across many environmental and social topics.

 

Read on to learn more about the teams that contribute to this publication, and how three key team members dedicated their work to developing our most streamlined Report yet.  

Lindsay Hyman

Senior Manager of Sustainability Reporting and Engagement, Amazon Sustainability

 

Lindsay Hyman leads the core team that documents Amazon's environmental and social performance. Her team members coordinate with hundreds of global stakeholders to track progress toward Amazon’s sustainability commitments, then structure that information for a wide range of audiences—including investors, analysts, business partners, government officials, customers, and employees. This year, Hyman’s team had a goal to reflect all of the sustainability-related progress Amazon made in just one year, while also reducing the overall length of the Report to make it easy to understand and better serve its many readers.

 

“Agility is our greatest ability,” Hyman said. “It can be tough to consider all audiences at once, keep track of work that is rapidly changing, and balance all priorities. But even with fewer pages, we still managed to deliver everything that was critical from a reporting standards perspective, while also making it conversational and visually appealing.”

 

To achieve a shorter Report and provide options for those who prefer to read even less, Hyman and her team worked with others throughout the business to share sustainability information outside of the full Report document.

 

“Realizing we could meet the needs of some audiences elsewhere, we created what we call a Report Hub to accompany each Report,” she explained. “It’s a dedicated landing page that provides highlights from the latest Report, in a scrollable experience that also connects readers with additional resources found on our website and beyond. While we know our employees and customers absolutely care about our sustainability performance, we also know not all of them are interested in reading a document over 50 pages. For those audiences, the Report Hub can be a better resource than the Report itself.”

 

When asked what she enjoys most about her role, Hyman said: “It gives me a unique viewpoint of the company. I constantly get to hear about the really incredible work done by teams in nearly every business unit at Amazon. I see how our most senior leaders are prioritizing this work, so I know unquestionably how dedicated Amazon is to becoming more sustainable and making a positive impact.”

Rainwater harvesting at one of Amazon's fulfillment centers near Delhi, India.

Kristin Nettles
Senior Program Manager, Amazon Operations Sustainability

 

Kristin Nettles works closely with Hyman and her team to gather updates about Amazon Operations, an organization that includes transportation and logistics, and has a significant impact on Amazon’s decarbonization efforts.

 

“It's my job to learn from the people who are innovating and expanding our sustainability initiatives throughout operations," Nettles said. "Typically, we prioritize sharing progress about new technologies as well as updates on existing efforts from prior years. This includes advancements in electrification, alternative fuels, our buildings, our water usage, and more sustainable packaging solutions.”

 

Historically, Operations updates were grouped together in one specific sub-section of the Sustainability Report. To showcase how Amazon is collectively working toward net-zero carbon emissions, the reporting team structured this year's Report differently. Readers will now see Operations information embedded alongside content about AWS, Global Real Estate & Facilities (GREF), and other business units throughout the main “Carbon” section, highlighting where the organization’s actions and innovations have the greatest impact.

 

The 2024 Report also details new projects Amazon invests in to drive future sustainability improvements in Operations through an internal innovation fund that powers emerging sustainability technology. For example, we are testing new dehumidification technology that decreases air conditioning energy consumption and associated emissions while improving air quality for buildings located in humid climates.

 

When asked what she’s most proud of sharing about her organization this year, Nettles said: “Water technology and conservation are equally crucial for our future. I'm particularly proud that we're approaching our goal to return more water to communities than we use in our direct operations across India by 2027. Through water management solutions, we're ensuring communities have better water access than before we arrived—benefiting more than 1 million people."

A person operates a tractor between solar panels in a green field.

In Madison County, Ohio, Amazon enabled one of the first utility-scale solar projects in the United States that is intentionally integrating forage crop production—crops used as feedstock—between rows of solar panels.

Casey Winn
Senior Manager of Carbon Governance, Amazon Sustainability

 

While other teams work diligently to lower Amazon’s collective carbon impact through their daily actions, Casey Winn’s Carbon Governance team works in the background to monitor and validate their progress. This team is responsible for measuring Amazon’s corporate carbon footprint, which is published in the Sustainability Report.

 

“We’re a multifaceted team filled with greenhouse gas accounting experts, data analysts, and passionate sustainability specialists,” Winn said. “Amazon’s carbon footprint is one measure of our sustainability progress, so we collect data from all Amazon businesses and work closely with them to ensure the information we receive is complete and aligns to industry accounting standards. We also help business units integrate new ways of measuring their progress, so we can continue to improve the quality of the footprint itself to track performance goals and better inform decision making with the best available carbon data.”

 

Amazon built its own carbon accounting software customized for our business types, geographies, and the specific data we monitor. The miles our delivery vehicles travel, gallons of fuel they use, and megawatt hours of electricity Amazon consumes all factor into our carbon output calculations. This information is independently verified and assured to ensure it's as precise as possible. Once our teams feel confident about their calculations, third-party assurers also review their work for accuracy. This rigorous process ensures transparency and precision before the Report is published.  

 

When asked what she enjoys most about her role, Winn said: “It's equally challenging and fun to be at the forefront of tackling new science and tools in the footprint space. I come to work each day with a new opportunity in front of me, and a really great set of people to work with who are dedicated to similarly raising the bar, doing the right thing, and measuring our Climate Pledge commitment.”

Explore all of Amazon’s progress and commitments in our 2024 Sustainability Report and sign up for our newsletter to get sustainability updates sent directly to your inbox.

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