Amazon is strongly committed to conducting our business in a lawful and ethical manner, including engaging with suppliers who respect human rights, provide safe and inclusive workplaces, and promote a sustainable future.
Our Responsible Sourcing Program
Our goal is for our products and services to be provided in a way that respects human rights and the environment. Our global teams work closely with suppliers to communicate our standards and help suppliers build their capacity to provide working environments that are safe and respectful of human rights.
- Our Approach to Responsible SourcingOur standards reflect that we are committed to respecting and supporting the UN Guiding Principles on Business and Human Rights, the UN Universal Declaration of Human Rights, the Core Conventions of the ILO, and the ILO Declaration on Fundamental Principles and Rights at Work. To ensure our policies and programs incorporate these internationally recognized human rights standards, we conduct formal benchmarking with industry peers and multi-stakeholder organizations to continually improve our program. At least every three years in line with industry best practices, we review our Supply Chain Standards against policies developed by industry associations (such as the Responsible Business Alliance and the Consumer Goods Forum) and in consultation with external stakeholders, including Nest, Business for Social Responsibility, Impactt Limited, and Verité.
- Supply Chain TransparencyWe believe supply chain transparency is essential to our approach to human rights due diligence and to ensuring worker protections. The suppliers that produce Amazon-branded apparel, consumer electronics, food and beverage, and home goods products are shown on our supply chain map, which is updated annually and is available for download. We publish a supplier list to provide customers and external stakeholders visibility into where we source and to contribute to transparency efforts across industries. When we receive information about potential issues in our supply chain, we investigate and take appropriate action to remediate.
- Risk AssessmentsWe routinely evaluate our supply chain to understand the highest risks to workers and prioritize our efforts. To do this, we engage key internal and external stakeholders, analyze our risks using international risk indices such as the World Bank’s Worldwide Governance Indicators, run worker surveys, and conduct assessments that include worker interviews, management interviews, document review, and on-site visits. We regularly consult industry experts to review our approach to risk assessment against globally recognized international standards and industry best practices.
- Supplier AssessmentsOur Responsible Sourcing Program focuses on suppliers of Amazon-branded products, consisting of Amazon Private Brands, Amazon devices, and a curated selection of brands exclusively sold in Amazon’s store. Through this program, we engage in robust supplier due diligence, prioritizing mechanisms that drive continuous improvement. We are committed to working with our suppliers to remedy issues and establish systems to prevent future issues. We expect our suppliers to consistently monitor and enforce our standards in their own operations and supply chain as well as make improvements to meet or exceed our expectations. We use independent auditors to verify supplier compliance with our Supply Chain Standards though regular on-site inspections and confidential worker interviews.
Learn more about our Supplier Assessments.
Our Selling Partners
Selling partners are third-party sellers and retail vendors who offer products for sale in Amazon’s stores. Our Supply Chain Standards apply to every product sold in our stores and we expect selling partners to do their own due diligence, ensuring every product is produced in safe, healthy, and inclusive work environments. We evaluate credible allegations or reports of selling partner violations of our Supply Chain Standards, including but not limited to those published by governments, reputable investigators, journalists, or human rights defenders. If we have reason to suspect certain products do not meet our Supply Chain Standards, we may request that the selling partner demonstrate the products it sells in our store were manufactured in accordance with Amazon’s Supply Chain Standards, such as providing evidence of auditing protocols, showing processes for assessing factory working conditions, engaging in unannounced audits, participating in an approved industry association that includes factory monitoring, or verifying where the products are made.
Amazon Policies and Standards
We set a high bar for ourselves and our suppliers. Our policies and standards are grounded in principles of inclusivity, continuous improvement, and supply chain accountability. We engage with suppliers who are committed to these same principles; suppliers are subject to these standards as a condition of doing business with us.
Supply Chain StandardsOur Supply Chain Standards detail the requirements and expectations for our suppliers, their supply chains, and selling partners who list products in our stores.
Supplier ManualOur Supplier Manual provides guidance and resources to suppliers of Amazon-branded products on how to meet and exceed the expectations outlined in our Supply Chain Standards.
In 2020, we restructured our program to respond to the social and economic crises our suppliers and their workers faced because of the COVID-19 pandemic. We also continued to map deeper tiers of our Amazon-branded product supply chains in order to identify the most salient and material risks.
Our Supply Chain
Explore the suppliers who produce Amazon-branded apparel, consumer electronics, food and beverage, and home goods products.
We evaluate our supply chain to identify the industries, countries, and issues where we have the greatest opportunities to identify and address risks and have a positive impact on workers. In the event that we identify an issue in our supply chain, we act fast and prioritize solutions from the workers’ point of view. We are committed to assessing our impact and focusing our efforts in the following key commitment areas:
Freely Chosen Employment
Supporting Workers During COVID-19
$1.3 MillionAmazon is committed to supporting our suppliers, their workers, and their communities as they are impacted by the COVID-19 pandemic. In 2020, Amazon created a $1.3 million fund to invest in organizations providing critical frontline support to workers impacted by COVID-19.
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