Our human rights strategy has four pillars:
Embedding Human Rights Into Our Business
Transparency and Stakeholder Engagement
Mechanisms to Address Risk
We are committed to consistently evolving and improving our approach. We continuously review our policies and, at least every other year, conduct an in-depth benchmarking of our policies against international standards and evolving industry best practices to identify areas for update and improvement.
From the associates in our fulfillment centers, to the drivers delivering packages to our customers, to the factory workers making the products we sell—people are critical to our mission of being earth’s most customer-centric company. These values have been long-held at Amazon and codifying them into a set of Human Rights Principles demonstrates our support for fundamental human rights and the dignity of workers everywhere we operate around the world.
Our Supply Chain Standards detail the requirements and expectations for suppliers in our supply chain and are grounded in principles of inclusivity, continuous improvement, and supply chain accountability. We engage with suppliers that are committed to these same principles; suppliers commit to these standards as a condition of doing business with us.
Modern Slavery StatementAmazon does not tolerate the use of child labor, forced labor, or human trafficking in any form—including slave labor, prison labor, indentured servitude, or bonded labor—in our operations or value chain.
Transparency and Stakeholder Engagement
We are committed to driving industry-wide best practices in human rights due diligence through increased disclosures about our approach and expanding our stakeholder engagement.
In 2019, we published our first interactive supplier map that provides details on suppliers of Amazon-branded apparel, consumer electronics, and home goods products. We expanded the map in 2020 to include additional suppliers and product categories, and to include information on capacity building programs completed by individual suppliers. In 2020, we disclosed additional information about our supplier assessment process and audit results, about our approach to worker engagement, and about the goals we have set for ourselves on such topics as forced labor training and women’s empowerment. To continue to expand our disclosures and transparency on these issues, we report against the UN Guiding Principles on Business and Human Rights Reporting Framework.
- Supply ChainIn our supply chain, we assess and respond to risk by leveraging internal and external data, and guidance from external stakeholders including industry experts, civil society groups, and non-governmental organizations. We use independent auditors to verify compliance with our Supply Chain Standards though regular on-site inspections and confidential worker interviews. Learn more about our Responsible Sourcing Program.
We also recognize that audits alone are insufficient to drive long-term change across industries. We are exploring new ways to encourage improvement in worker protections, including supplier capacity building programs, worker trainings, and collaborations with other brands and civil society. Learn more about our investments in capacity building programs across five key commitment areas: Safe Workplaces, Freely Chosen Employment, Empowering Women, Fair Wages, and Environmental Protection.
- OperationsWithin our own operations, we have teams dedicated to assessing and addressing risk to our employees. Those teams focus on employee engagement and establishing open communication with our employees around the world, providing them with meaningful grievance mechanisms and avenues for dialogue with leadership. Learn more about our approach to Employee Engagement.
We are dedicated to building a diverse and inclusive workplace, where every employee feels comfortable sharing their unique perspectives and is supported in growing their career. Learn more about our efforts on Global Diversity and Inclusion.
And, we are obsessed with keeping our employees safe while on the job. We are working relentlessly to innovate and create new industry benchmarks for health and safety. Learn more about our investments in Workplace Safety.
- Continuous ImprovementWe know we have more to do—we are committed to continuously widening our lens to better understand the potential human rights impacts of our business. In 2020, we are partnering with sustainability and human rights consulting firm Article One Advisors to identify salient human rights risks across our business. The UN Guiding Principles Reporting Framework recommends this systematic review of risks as a way to prioritize a company’s work on human rights. The results will help us prioritize and design human rights impact assessments—deep dives on specific products, regions, or risk areas, which we will communicate to customers and stakeholders.
- Launch an assessment of salient human rights risks by the end of 2020.
- Execute our first human rights impact assessment by the end of 2020.
UNGP Reporting Framework IndexIn 2020, we disclosed additional information about our supplier assessment process and audit results, about our approach to worker engagement, and about the goals we have set for ourselves on such topics as forced labor training and women’s empowerment. To continue to expand our disclosures and transparency on these issues, we report against the UN Guiding Principles on Business and Human Rights (UNGP) Reporting Framework.
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