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Employees
Employees
From our software engineers, to the associates in our fulfillment centers, to the drivers delivering packages—our employees are critical to our mission of being Earth’s most customer-centric company. Our ranks are full of smart, passionate people who are building new products and services every day on behalf of our customers.

Employees

Investments in Our Employees
We are committed to providing the support, benefits, and opportunities our employees need to be successful, whether they are building their careers at Amazon or building skills with us to help them on their career journey.
  • $15/hour
    Minimum Wage
    For 100% of full-time, part-time, and temporary U.S. employees.
  • 30,000+
    Veterans and Military Spouses
    Employed by Amazon, surpassing our goal of 25,000 by 2021.
  • $700 Million
    Skills Training Investment
    To pilot, launch, and scale training programs for 100,000 Amazonians by 2025.
  • 2 Million
    Direct and Indirect Jobs
    Created in the U.S. alone, more than any other U.S.-based company in the last decade.
A person wearing a safety vest in a warehouse.
Safety is a top priority throughout our fulfillment operations and on the roads in communities where we operate. Our vision is to synthesize leading health and safety expertise with Amazon’s tech capabilities and relentless innovation to create new industry benchmarks for the health and safety of our employees.
An associate in an Amazon fulfillment center with additional safety measures in response to the COVID-19 pandemic
Our top concern is ensuring the health and safety of our employees, and we expect to invest approximately $4 billion on COVID-related initiatives to get products to customers and keep employees safe.
Diversity and Inclusion
We want our employees and the communities we operate in to embrace that we are all human, we are all different, and we are all equal. We recognize we have room for improvement and we are not yet where we need to be. Increasing diversity in our workforce is a collective challenge that requires a team effort; it calls for both near-term and long-term strategies.
  • To better understand what inclusion means for our employees, we conducted a global internal survey which led to Amazon’s definition of inclusion: “Being valued, trusted, connected, and informed so that we can deliver the best results for our customers.” Learn More
  • We recognize there is a diversity problem in tech. We are investing in solving this in our own company, as well as building out the next generation of technical talent for the industry and expanding the opportunities for students from underrepresented backgrounds. Learn More
  • From voice technology to frustration free packaging, Amazon’s customer obsession for accessibility was recognized with the 2019 American Foundation for the Blind Helen Keller Achievement Award. Learn More
  • The inequitable and brutal treatment of Black and African Americans is unacceptable. Black lives matter and Amazon stands in solidarity with our Black employees, customers, and partners. We are committed to helping build a country and a world where everyone can live with dignity and free from fear. Learn More
  • We stand together with the LGBTQIA+ community and are working at the U.S. federal and state levels on legislation, including supporting passage of the Equality Act. Learn More
  • Inclusive Culture
  • Pipeline and Talent
  • Customer Inclusion
  • Racial Justice and Equity
  • LGBTQIA+ Rights
Employee Engagement
  • 876,800
    Employees Around the Globe
    Our employees are the foundation of our success as a company. Consistent, honest, and open communication with our employees allows individuals to raise concerns and have them directly addressed by leadership; it allows us to continuously improve our workplace and employee experience.

Our goal is to hear from and listen to everyone.

Hover your cursor over an icon below to learn about the many ways an employee can choose to communicate with management. Learn more.

Connections

Connections is a real-time, company-wide employee feedback mechanism designed to listen to and learn from employees at scale to improve the employee experience. Each day Connections questions are delivered to every Amazon employee on a computer, a workstation device, or a hand scanner. Employees may choose to answer or not answer any question and individual responses are aggregated and shared with managers at the team level to maintain confidentiality. Connections analyzes response data and provides insights to managers and leaders to review and take actions as they uncover issues or see opportunities to improve.

- Connections generates over 500,000 responses from employees daily.
- Connections is live in 51 countries, at over 2,500 unique sites/locations, and questions are delivered in 21 languages.
Executive Escalations

Suggestions or complaints sent to a member of the senior leadership team are considered “Executive Escalations.” Any employee can utilize this method of providing a suggestion or raising a concern to leadership. All escalations are independently reviewed by Human Resources and used as a learning opportunity and may be used to update our processes to prevent gaps in the future.
Appeals Process

In the United States and Canada, the Appeals Process is a problem solving mechanism for employees in our fulfilment centers to challenge certain disciplinary actions. A second level manager, General Manager or a panel of peers may review the issues raised in an appeal, including management decisions, to determine if a policy or practice was applied properly and consistently. If not, we will remediate the issue in line with our policies and practices.
Ethics Hotline

Employees may raise questions or report suspected violations of our Code of Business Conduct and Ethics through Amazon’s Ethics Line in over 20 languages. Calls to the Ethics Line are answered by an independent third party and may be made anonymously upon request. Our Business Conduct & Ethics team records, reviews and investigates calls for potential violations of the Code and tracks cases through to remediation where necessary. Allegations of violations of the Code are also reported up to the Audit Committee.
Associate Insight Surveys and Pulse Surveys

Annual surveys ask employees to anonymously express opinions about issues in the workplace and managers respond by remediating issues or making improvements.
Regular In-Person Meetings

Through all-hands meetings with General Managers, stand-up meetings with direct supervisors and regular roundtables with senior leadership, employees have daily opportunities to engage with leaders, raise issues, and make suggestions to continually improve our workplace.
Freedom of Association

We respect freedom of association, and respect our employees’ right to join, form or not to join a labor union or other lawful organization of their own selection, without fear of reprisal, intimidation or harassment. These rights should be exercised in an informed and thoughtful manner. Amazon has associates represented by some form of collective bargaining in many countries. We value worker feedback, and are committed to providing our employees with appropriate access to grievance mechanisms and remedial action, regardless of collective bargaining presence. We firmly believe it is in our employees’ and the Company’s best interests to continue our direct communications, and the best way to effect positive change is for our employees and us to continue working together directly.
Open Door Philosophy

We believe candid and constructive communication in an environment of mutual respect is essential to our collective success. We have an "open door" policy, which means we welcome and encourage any employee to discuss suggestions, concerns, or feedback with their manager, a Human Resources team member, or any member of Amazon's leadership team.
Voice of the Associate Boards

Voice of the Associate boards are in Amazon fulfilment centers around the globe—physically and virtually—providing employees a forum for expressing their concerns, offering suggestions, and asking questions on a daily basis to leadership. Leadership teams reply directly to questions, promoting dialogue and efficient remediation of issues. In 2019, our fulfillment center managers received and responded to over 225,000 comments, questions and issues raised on the Voice of the Associates boards.


Sustainability Ambassadors
Amazon Sustainability Ambassadors
At Amazon locations around the world, more than 4,500 employees join together as Sustainability Ambassadors—a grassroots organization of Amazonians working to expand the efforts of the global teams that work directly on managing Amazon’s environmental and social impacts.
Latest news
See how we put our scale and inventive culture to work on building a sustainable future.