Employees

Connections

Connections is a real-time, company-wide employee feedback mechanism designed to listen to and learn from employees at scale to improve the employee experience. Each day, Connections questions are delivered to every Amazon employee on a computer, a workstation device, or hand scanner generating more than 1.2 million responses from employees daily.

Executive Escalations

Suggestions or complaints sent to a member of the senior leadership team are considered “Executive Escalations.” Any employee can utilize this method of providing a suggestion or raising a concern to leadership. All escalations are independently reviewed by Human Resources and used as a learning opportunity and may be used to update our processes to prevent gaps in the future.

Appeals Process

In the U.S. and Canada, Amazon’s appeals process is a dispute resolution mechanism for employees in certain stages of our fulfillment network to challenge certain disciplinary actions involving final written warnings and terminations.

Ethics Hotline

Employees may raise questions or report suspected violations of our Code of Business Conduct and Ethics through Amazon’s Ethics Line globally, by phone or online. The Ethics Line is the second most utilized method for employees to raise concerns, and employees have used 30 of the 165 languages available to do so.

Associate Insight Surveys and Pulse Surveys

Annual surveys ask employees to anonymously express opinions about issues in the workplace, and managers respond by remediating issues or making improvements.

Regular In-Person Meetings While Maintaining Social Distancing


Through all-hands meetings with general managers, stand-up meetings with direct supervisors, and one-on-one meetings, employees have daily opportunities to engage with leaders, raise issues, and make suggestions to continually improve our workplace.

Freedom of Association

We respect freedom of association and our employees’ right to join, form, or not to join a labor union or other lawful organization of their own selection, without fear of reprisal, intimidation, or harassment. These rights should be exercised in an informed and thoughtful manner.

Open Door Philosophy

We believe candid and constructive communication in an environment of mutual respect is essential to our collective success. We have an open-door policy, which means we welcome and encourage any employee to discuss suggestions, concerns, or feedback with their manager, a Human Resources team member, or any member of Amazon’s leadership team.

Voice of the Associate Boards

Voice of the Associate boards are in Amazon fulfillment centers around the globe—physically and virtually—providing employees a forum for expressing their concerns, offering suggestions, and asking questions on a daily basis to leadership. Leadership teams reply directly to questions, promoting dialogue and efficient remediation of issues.