A photo of Amazon's Day One building and the construction of the Seattle Spheres.
Sustainability Question Bank

Sustainability Question Bank

Sustainable Operations
What is The Climate Pledge?
The Climate Pledge was founded in 2019 by Amazon and Global Optimism. The Pledge calls on signatories to be net zero carbon across their businesses by 2040, a decade ahead of the Paris Agreement goal of 2050.

Companies that sign The Climate Pledge agree to:

  • Regular reporting: Signatories agree to measure and report greenhouse gas emissions on a regular basis.
  • Carbon elimination: Signatories will implement decarbonization strategies in line with the Paris Agreement through real business change and innovations, including efficiency improvements, renewable energy, materials reductions, and other carbon emission elimination strategies.
  • Credible offsets: Signatories must take actions to neutralize any remaining emissions with additional, quantifiable, real, permanent, and socially-beneficial offsets to achieve net zero annual carbon emissions by 2040.

Learn more about Amazon’s commitment to The Climate Pledge.
What is Amazon’s approach to renewable energy?
Amazon has a company-wide goal to power our operations with 100% renewable energy by 2025. As of June 2020, Amazon has 91 solar and wind projects across the globe that have the capacity to generate over 2,900 megawatts and deliver more than 7.6 million megawatt hours of energy annually—enough to power more than 680,000 U.S. homes. We will meet our commitment to 100% renewable energy by improving the energy efficiency of our operations and adding new renewable energy to the electric grids where we operate across the world. We will partner with other companies, utilities, policy makers, and regulators to accelerate plans and policies that increase the clean energy on the grids that serve Amazon and our customers.

Explore an interactive map of our global renewable energy projects and learn more about Amazon’s commitment to renewable energy.
What is Amazon doing to reduce its carbon emissions and address climate-related risks?
Teams across Amazon are working to make operational changes that reduce or eliminate carbon in our business. We are committed to minimizing our carbon emissions by optimizing our transportation network and investing in electric vehicles; improving product packaging to drive efficiency in the distribution of products; implementing energy efficiency measures in our operations; using renewable energy to run our business; and supporting global reforestation. We have also joined numerous industry partnerships to express support for action on climate change and to accelerate the transition to a low-carbon economy.

Learn more about Amazon’s approach to measuring and reducing carbon emissions in our operations.
What is Shipment Zero?
Shipment Zero is Amazon’s vision to make all Amazon shipments net zero carbon, with a goal of delivering 50% of shipments with net zero carbon by 2030. Shipment Zero means that the fulfillment operations we undertake to deliver a customer’s shipment are net zero carbon—from the fulfillment center where an item is picked off the shelf, to the materials used to package the item, and the mode of transportation that gets the package to the customer’s door. We are working to launch Shipment Zero deliveries in Europe and the U.S., followed by India, Japan, and all other geographies where we operate across the globe.

Learn more about Shipment Zero.
What is Amazon doing to promote sustainable transportation?
Amazon is committed to optimizing and transforming our transportation network through innovations in electrification, efficiency enhancements, and alternative delivery methods. In 2019, Amazon ordered 100,000 electric delivery vehicles from Rivian, a U.S. electric vehicle manufacturer. This order, the largest order ever of electric delivery vehicles, sends a signal to the marketplace to start inventing and developing new technologies that large, global companies need to transition to a low-carbon economy.

While we work to adopt the most efficient, cutting-edge vehicle technologies, we are also maximizing efficiencies on our existing fleets. We are constantly working to optimize our delivery network and drive efficiencies in the process of delivering our products. We are continually piloting new or alternative ideas in different locations around the world in an effort to increase our efficiency and reduce emissions. We also work with industry partners to drive improvements in low-carbon transportation development across the transportation industry.

Learn more about Amazon’s sustainable transportation initiatives.
What is Amazon doing to promote green building practices?
Amazon is working to reduce the carbon emissions associated with our buildings and facilities across the globe. We are transitioning our buildings to be net zero carbon, powered by renewable energy, and highly energy efficient, with demonstrated reductions in embodied carbon—the emissions associated with a building’s construction materials. We are also working to improve the resource efficiency of our buildings beyond energy, with a focus on water and waste reduction strategies across our facilities. In all of our buildings, we seek to create safe, productive, and inspiring spaces that support the health and well-being of our employees, local environment, and community, both inside and outdoors.

Learn more about our commitment to sustainable building.
Does Amazon have certified green buildings?
Yes. We are committed to holding our buildings to the highest standards of sustainable design, and we pursue third-party building certification when doing so accelerates our impact. Amazon has nearly 30 LEED certified buildings in the U.S.—the majority of which have Gold and Platinum level certification—and more than 20 BREEAM certified buildings across Europe. We also engage with industry-leading programs that support the transition to net zero carbon in the built environment, such as the Carbon Leadership Forum.

Learn more about our commitment to sustainable building.
Circular Economy
What is Amazon doing to minimize waste and increase recycling?
Amazon is committed to reducing our environmental footprint through recycling initiatives in our own operations and for our customers. We are developing new recycling infrastructure, inventing recyclable packaging materials, and investing in initiatives that support the recycling industry across the United States.

Learn more about Amazon’s recycling efforts.
What is Amazon doing to reduce electronic waste? Does the company offer a product takeback program?
Amazon recognizes the importance of recycling electronic equipment at the end of its useful life, which is why we offer both trade-in and recycling options. The Amazon Trade-In program provides customers an Amazon.com Gift Card in exchange for thousands of eligible items. If an electronic item is not eligible for trade-in, we offer a recycling program for devices and accessories. All Amazon devices and batteries sent for recycling will undergo material reclamation by a licensed recycling facility. All identifying marks or personal documents will be erased or destroyed before or during the recycling process. Amazon’s trade-in and take back programs are detailed at Recycling Your Amazon Device.

In some areas, the disposal of rechargeable batteries and certain electronic devices is regulated. Always dispose of Amazon devices, accessories, and batteries in accordance with your local laws and regulations.

Information on poundage recycled in the Commonwealth of Virginia is reported annually at this website.

For more information on recycling electrical or electronic equipment in Europe and the EU Waste Electronic and Electrical Equipment (WEEE) Directive, please visit this page.

Information for Customers Living in India is available at Recycling Kindle Products in India.

Learn more about these programs through Amazon Second Chance.
What is Amazon doing to enable the resale of returned products?
Amazon Warehouse, the online store for reselling returned open-box and gently used products, has developed a robust process that assures as many gently used returned items as possible can be resold, and that as few as possible—ideally none—end up in a landfill. Every return that comes to Amazon Warehouse goes through a rigorous 20-point inspection process, is quality graded, repaired (if needed), repackaged, and ultimately resold on Amazon.com and amazonwarehouse.com. By streamlining the process of customer returns and resale, the Amazon Warehouse team is giving products and materials a “second life” and helping keep these items out of landfill.

Learn more through Amazon Second Chance.
How can Amazon customers repair, return, or recycle Amazon products and packaging?
Amazon Second Chance provides information on how to trade in, recycle, or repair Amazon devices and products, how to recycle Amazon packaging, and how to find open-box and refurbished devices. Customers who have eligible items they no longer want can discover the Amazon Trade-In program, which allows them to receive an Amazon.com gift card in exchange for thousands of eligible items. Amazon Warehouse—an online store for great deals on quality used products including furniture, toys, instruments, kitchen appliances, clothes, and more—has an extensive inspection process that ensures as many gently-used returned items as possible can be resold rather than being sent to landfill. Amazon Renewed offers refurbished, pre-owned, and open-box products such as computers, laptops, smartphones, tablets, cameras, audio devices, home appliances, and more. Certified Refurbished and Used Amazon Devices provides customers access to pre-owned Amazon devices such as Echo, Fire Tablets, Kindle E-readers, and more. Amazon also encourages customers to fix the things they buy before replacing, returning, or disposing of them. Amazon offers free Product Support (on a select but growing number of items) with the goal of helping customers maximize the useful life of the things they already own.

Learn more about these programs through Amazon Second Chance.
What is Amazon doing to minimize food waste?
At Amazon facilities around the world, we are continuously expanding initiatives to maximize the positive impact of our surplus inventory. We contribute food and non-food product donations to hundreds of food banks and nonprofits, reducing landfill waste and helping our local communities. We are also investing in automated systems that enable third-party sellers to donate their surplus inventory to local charities.

Learn more about product donations.
Packaging and Products
Does Amazon have programs in place to reduce packaging waste?
Yes. We use a science-based approach to improve consumer packaging. This includes lab testing, machine learning, materials science, and manufacturing partnerships to expand innovation across the packaging supply chain. Our Frustration-Free Packaging (FFP) program encourages manufacturers to package their products in easy-to-open packaging that is 100% recyclable and ready to ship to customers without additional Amazon boxes. Since 2015, we have reduced the weight of outbound packaging by 33% and eliminated more than 880,000 tons of packaging material, the equivalent of 1.5 billion shipping boxes.

Learn more about how we reduce packaging waste.
Does Amazon extend improvements and innovations in sustainable packaging to its vendors and suppliers?
Amazon works with manufacturers worldwide to help improve their packaging through our Frustration-Free Packaging certification program. By fully testing products in the Amazon Packaging Lab in Seattle and at fulfillment centers across the globe, Amazon finds exact steps that manufacturers can take to improve their packaging and ensure customers’ products are protected all the way to their doorstep. We also help lead the industry on waste reduction and sustainable packing materials. We do this by promoting two testing standards with the International Safe Transit Association, and through our work with testing labs and packaging design firms to help others meet these standards.

Our Customer Packaging Experience team, in partnership with Amazon’s retail business segment, collaborates with thousands of global vendors. These vendors represent a diverse range of products, from kids’ toys to large consumer electronics, including many items that are difficult to ship due to size or bulk. Together with vendors we optimize packaging to reduce packaging waste and damages while improving the customer experience. For example, we help vendors who sell larger items in North America to revise and certify their packaging so items can ship in their original box without needing an Amazon shipping box. This means that the original packaging will fully protect these items throughout the journey to the customer.

Learn more about Amazon’s sustainable packaging initiatives.
How is Amazon working to improve packaging standards across the industry?
We help lead the industry on waste reduction and sustainable packaging through our development of two testing standards with the International Safe Transit Association. These test methods simulate the journey of a package through the fulfillment process to ensure that products are designed to reduce damage while using the least of amount of packaging possible. These test methods are the backbone of our certification process and are used by vendors, package designers, suppliers, and testing labs around the world.

Learn more about Amazon’s sustainable packaging initiatives.
How does Amazon ensure that products that ship without an Amazon package over them are going to arrive at my home undamaged?
Items that ship without additional Amazon packaging have been certified as part of our Frustration-Free Packaging program. These items have been rigorously tested to ensure that they perform well during shipping and delivery to the customer. No packaging is foolproof, but we see strong shipping performance from products with certified and well-designed packaging.

Learn more about Amazon’s Frustration-Free Packaging programs.
Is Amazon working on new packaging technologies?
Yes. In 2019, we launched a fully recyclable paper padded mailer that protects products during shipping while taking up less space in transit. This ensures customer deliveries arrive undamaged and in recyclable packaging with a lower carbon footprint. The recyclable mailer is made of four layers of paper and a water-based cushioning material using components commonly found in the glue used to make cardboard. The lightweight recyclable cushioning was specifically designed to easily separate from the paper in the same way that print inks and other paper coatings are removed during the paper recycling process.

Read the full story.
What is Amazon doing to develop sustainable products?
Amazon aims to be Earth’s most customer-centric company, which means giving our customers access to the sustainable products they want. From thousands of Amazon-branded products to millions of retail and third-party items sold on Amazon, we are working to reduce the environmental impact of the products we manufacture and provide customers more information about the sustainability attributes associated with the items we sell. Sustainable products cover a range of attributes intended to preserve the natural world, and we strive to help Amazon customers easily discover and shop products that exceed the environmental benefits of comparable products.

Learn more about Amazon’s commitment to sustainable products.
The Cloud
Does AWS have goals or programs to reduce its use of non-renewable resources?
Yes. In line with Amazon’s company-wide commitment to renewable energy, AWS is committed to achieving 100% renewable energy usage for our global infrastructure by 2025.

Learn more about AWS and sustainability.
What is AWS’s policy on renewable energy?
Increasing the deployment of renewable energy resources is valuable for the planet, good for business, and important for our customers. As part of our sustainability efforts, Amazon advocates in support of public policy that advances access to and the expansion of clean energy.

Learn more about AWS and sustainability.
Does AWS have programs to improve its energy efficiency?
Yes. AWS has always focused on energy efficiency and continuous innovation in our data centers in order to reduce energy usage and increase operational excellence. Our scale also allows us to achieve higher resource utilization and energy efficiency than the typical on-premises data center. In fact, 451 Research found that AWS’s infrastructure was 3.6 times more energy efficient than the median of surveyed enterprise data centers, with more than two thirds of this advantage due to a more energy efficient server population and higher server utilization.

Learn more about the carbon reduction opportunity of moving to Amazon Web Services in a 451 Research report.
What policies and practices does AWS have in place to ensure responsible management of used electronic equipment?
Amazon Web Services is committed to responsible management of used electronic equipment and reducing waste across our AWS Regions. We have a network of experienced vendors that manage our used equipment and follow local, national, and regional requirements. AWS directs our vendors to prioritize reuse of generic parts and maximize recycling of all components that cannot be reused. Our vendors provide data on the full management cycle of our used equipment, allowing us to verify reuse and recycling and ensuring that our waste is responsibly managed to its final endpoint.
How does AWS track and reduce water usage in its data centers?
AWS evaluates climate patterns for each AWS Region to select the most energy and water efficient cooling method. We also measure our water consumption, and we use this data to develop water efficiency metrics and set water reduction goals. During the hottest months of the year, we have optimized our cooling units to minimize water use while maintaining low energy consumption. We are also implementing on-site water treatment technologies that allow us to further reduce water consumption. To help conserve drinking water supplies, AWS utilizes non-potable, recycled water for cooling when possible. As an example, in Oregon we have partnered with a local utility to use non-potable water for cooling in up to eight new data centers. AWS was also the first data center operator in Virginia to be approved to use recycled water with direct evaporative cooling technology.

Learn more about our efforts to reduce water used for cooling in AWS data centers.
How does AWS help customers meet their sustainability goals?
AWS focuses on energy efficiency and continuous innovation in our data centers. AWS is committed to achieving 100% renewable energy usage for our global infrastructure by 2025. AWS customers also use AWS services to make faster progress on their own sustainability goals. In addition to our analytics, IoT, and Machine Learning services, AWS hosts geospatial and environmental datasets (Earth on AWS), and AWS Cloud Credits for Research are available to support research using this earth observation data on AWS.

Learn more about AWS and sustainability.
What is Amazon’s Sustainability Data Initiative?
The Amazon Sustainability Data Initiative (ASDI) seeks to accelerate sustainability research and innovation by minimizing the cost and time required to acquire and analyze large sustainability datasets. ASDI currently works with scientific organizations like NOAA, NASA, the UK Met Office and Government of Queensland to identify, host, and deploy key datasets on the AWS Cloud, including weather observations, weather forecasts, climate projection data, satellite imagery, hydrological data, air quality data, and ocean forecast data. These datasets are publicly available to anyone. In addition, ASDI provides cloud grants to those interested in exploring the use of AWS’ technology and scalable infrastructure to solve big, long-term sustainability challenges with this data. The dual-pronged approach allows sustainability researchers to analyze massive amounts of data in mere minutes, regardless of where they are in the world or how much local storage space or computing capacity they can access.

Learn more about the Amazon Sustainability Data Initiative.
How does AWS factor environmental considerations into data center site selection?
AWS carefully chooses our data center locations to mitigate environmental risk, such as flooding, extreme weather, and seismic activity. From site selection and construction to operations and sustainability, learn more about how we factor environmental considerations into AWS operations.
Employees and Partners
How are Amazon employees engaged in sustainability efforts?
At Amazon locations around the world, more than 4,500 employees join together as Sustainability Ambassadors—a grassroots organization of Amazonians working to expand the efforts of the global teams that work directly on managing Amazon’s environmental and social impacts. The Sustainability Ambassadors program started in 2017 with chapters in corporate offices and fulfillment centers in the U.S. and Europe. The program continues to expand, now with over 160 teams around the world.

Learn more about the Sustainability Ambassadors program.
What diversity and inclusion training programs does Amazon offer employees?
At Amazon, we believe that every Amazonian should feel comfortable sharing their unique perspectives, and should seek out the perspectives of others. We want all employees to feel valued, trusted, connected, and informed. Some of our programs that shape diversity and inclusion at Amazon are our Affinity Groups, our internal conferences, and our work in the community. For example, our Affinity Groups—with more than 40,000 Amazonians in more than 190 chapters worldwide—bring employees together across businesses and locations. They regularly host discussions on topics important to Amazonians, from panel discussions on career development to conversations with leaders.

At Amazon, we organize several conferences every year where employees can learn and exchange their ideas and experiences. Here are some examples:

- AmazeCon, our largest internal conference at Amazon, has highlighted the benefits of gender diversity since 2015. At AmazeCon, Amazonians examine the intersection of gender with race, sexual orientation, disability status, veteran status, and other dimensions of diversity. This conference has included talks from senior external leaders in technology, entrepreneurship, entertainment, and leadership.
- AmazeWIT is our invitation-only conference in India bringing together women technologists, including Amazon’s technical leaders and external guests. The day-long event focuses on technology deep dives (including voice technology, machine learning, Fire OS, and others) and leadership discussions from senior Amazonians and peer companies.
- Conversations on Race and Ethnicity (CORE) is our internal conference that explores how race impacts our daily lives. Launched in 2018, the conference leads Amazonians through content on historical context, productive conversations, being an ally, and customer inclusion.

For more information, visit Diversity at Amazon to learn more about our programs.
Does Amazon report progress on diversity and inclusion?
Yes. For more information, visit Diversity at Amazon to learn more about our programs.
What is Amazon doing to promote diversity?
Amazon’s mission is to be the earth’s most customer-centric company, and this mission is central to our work in diversity and inclusion. Diverse and inclusive teams have a positive impact on our products and services, and help us better serve customers, selling partners, content creators, employees, and community stakeholders from every background. We are constantly learning and iterating, whether through central programs or work within our business teams, through programs that are local, regional, and global.

Amazon is actively involved in diversity initiatives that support our employees, our communities, and our customers. For example, to find the best talent for technical and non-technical roles, we actively partner with organizations and academic institutions that reach underrepresented communities. In addition, our 10 affinity groups, often called employee resource groups, bring Amazonians together across businesses and locations around the world.

Learn more about Amazon’s Diversity and Inclusion efforts.
How is Amazon supporting military veterans?
In 2016, Amazon pledged to hire 25,000 veterans and military spouses by 2021, and has focused on placing veterans and military spouses in meaningful careers across the company. Some of our innovative military hiring and career reskilling programs include the Amazon Apprenticeship Program and the Military Leaders Program. Amazon also increased its commitment from $1 million to $3 million to support veterans interested in starting their own package delivery business as Amazon Delivery Service Partners, offering $10,000 in reimbursements to help cover the startup costs for qualified candidates.

Learn more about opportunities for veterans at Amazon.
Has Amazon established programs to develop talented individuals of diverse backgrounds for future opportunities within the company or in the industry?
In addition to our hiring efforts, we take a longer term view developing our talent pipeline. We know that there are people who may not have access to education on science, technology, engineering, and mathematics (STEM)—the subject areas needed for technical careers. At Amazon, we are investing in building the next generation of technical leaders by providing broader access to STEM education, and empowering adults who want to move into technical careers now. Amazon has committed $50M to support STEM programs for underrepresented communities. An example of this is our Amazon Future Engineer, a comprehensive childhood-to-career initiative to inspire, educate, and train children and young adults from underserved and underrepresented communities to pursue careers in computer science. Amazon aims to inspire more than 10 million kids each year to explore computer science through coding camps and online lessons, fund introductory and Advanced Placement (AP) courses in computer science for over 100,000 young people in 2,000 low-income high schools across the U.S., award 100 students from underserved communities pursuing degrees in computer science with four-year $10,000 annual scholarships, as well as offer internships at Amazon to gain work experience.
Does Amazon have policies in place that address employment equity and discrimination?
As noted in our Code of Business Conduct and Ethics, Amazon.com provides equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment of any kind. For more information, visit Amazon’s Code of Business Conduct and Ethics.
Does Amazon provide training about social and ethical requirements to its employees?
As noted in our Supply Chain Standards, Amazon employees who manage our manufacturing supply chain receive training on our Supplier Code and audit requirements. Amazon also has a training program for our manufacturers on our Supplier Code and supply chain standards. Amazon employees are subject to internal accountability standards, which include disciplinary measures up to and including termination, for failing to follow Amazon requirements regarding our audits.

As noted in our Code of Business Conduct and Ethics, the Legal Department will designate certain employees who, based on their level of responsibility or the nature of their work, will be required to certify periodically that they have read, understand and complied with the Code of Conduct. For more information, visit Amazon’s Code of Business Conduct and Ethics.
Does Amazon have policies in place that address harassment and violence?
As noted in our Code of Business Conduct and Ethics, Amazon provides equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment of any kind. Violence and threatening behavior are not permitted. Employees must report to work in a condition to perform their duties, free from the influence of illegal drugs or alcohol. For more information, visit Amazon’s Code of Business Conduct and Ethics.
Supply Chain
Does Amazon have a Supplier Code of Conduct?
Yes. Amazon is strongly committed to conducting our business in a lawful and ethical manner, including engaging with suppliers who respect human rights, provide safe and inclusive workplaces, and promote a sustainable future. Our Supply Chain Standards, including our Supplier Code of Conduct, detail the requirements and expectations for suppliers in our supply chain, and suppliers must contractually commit to these standards as a condition of doing business with us.

Download and read Amazon’s Supply Chain Standards.
Does Amazon have a chemicals policy?
Yes. Part of our commitment to developing high quality and affordable Private Brand products that customers love is avoiding chemicals of concern in our products that can affect human health and/or the environment. We define chemicals of concern as those chemicals that:

(1) meet the criteria for classification as a carcinogen, mutagen, reproductive, or other systemic toxicant; or

(2) are persistent, bioaccumulative, and toxic.

We strategically prioritize which chemicals of concern to focus on based on product type, customer concerns, and the availability of safer alternatives. The baseline list of chemicals of concern included on our Restricted Substance List (RSL) identifies the chemicals that we seek to avoid in Amazon-owned Private Brand Baby, Household Cleaning, Personal Care, and Beauty products in the U.S. This policy is in addition to applicable local legal requirements. It will be expanded to additional brands, product categories, and geographies over time.

Read Amazon’s Chemicals Policy.
What is Amazon doing to promote fair labor practices in its supply chain, including beyond first tier suppliers?
Amazon is strongly committed to conducting our business in a lawful and ethical manner, including engaging with suppliers who respect human rights, provide safe and inclusive workplaces, and promote a sustainable future. We require suppliers in our manufacturing supply chain and those that support Amazon’s operations to comply with our Supply Chain Standards. In order to ensure these standards are cascaded throughout our supply chain, Amazon also expects our suppliers to hold their suppliers and subcontractors to the standards and practices covered by our Supply Chain Standards. Our products must be manufactured and services provided in a manner that meets or exceeds the expectations of Amazon and our customers as reflected in our Supply Chain Standards. Here are some of the key areas we focus on:

- Health and safety in production areas and any living quarters
- The right to legal wages and benefits
- Appropriate working hours and overtime pay
- Prevention of child labor or forced labor
- Fair and ethical treatment, including non-discrimination

Download and read Amazon’s Supply Chain Standards.
Does Amazon have any key performance indicators or goals related to its social responsibility policies?
Yes. We report the results of audits and assessments to senior leadership on a regular basis. Amazon’s core businesses have each taken on social responsibility goals at an executive leadership level; performance against these goals is reported by the business on a quarterly basis.
How does Amazon assess social and ethical risks in its supply chain?
We partner closely with our suppliers to drive continuous improvement in working conditions. We regularly assess suppliers to monitor for continued compliance and improvement; many sites are assessed multiple times a year, including follow-up assessments to address specific findings. Where appropriate, we use independent auditors to verify compliance, including confidential worker interviews, and/or industry association audits, anonymous worker surveys, and other mechanisms to verify information.

Assessments include:

- Site inspection of all areas of the site and any living quarters
- Confidential worker interviews or surveys conducted without site management present
- Review and analysis of site documents or licenses to assess workers’ age, contracts, compensation, working hours, and workplace conditions
- Identification of past compliance issues, areas for improvement, and development of a remediation plan

Learn more about Amazon’s key commitments across our supply chain.
Does Amazon commit to international human rights standards?
Yes. We are committed to ensuring the people, workers, and communities that support our entire value chain are treated with fundamental dignity and respect. We strive to ensure that the products and services we provide are produced in a way that respects human rights.

Read Amazon’s Global Human Rights Principles.
How does Amazon monitor, review, and assure the environmental and social performance of its suppliers?
Our suppliers must comply with all applicable environmental laws. Amazon also encourages our suppliers to implement systems that are designed to minimize the impact on the environment by the supply chain system, the production process, and the products themselves.

We partner closely with our suppliers to drive continuous improvement in working conditions. We regularly assess suppliers to monitor continued compliance and improvement; many sites are assessed multiple times a year, including for follow-up assessments to address specific findings. We train our suppliers on the standards and conduct required by our Supplier Code. Where appropriate, we use independent auditors to verify compliance, including confidential worker interviews, and/or industry association audits, anonymous worker surveys, and other mechanisms to verify information.

Download and read Amazon’s Supply Chain Standards.
How does Amazon support continuous improvement in its supply chain?
We train our suppliers on the standards and conduct required by our Supplier Chain Standards to clarify our expectations and to build their capacity to deliver on these expectations. Upon completion of an assessment, if there are any issues, suppliers must provide a detailed corrective action plan for each issue identified. Amazon tracks remediation closely and conducts follow-up assessments for significant issues. Between audits, Amazon employees meet with supplier managers to discuss open issues and remediation progress.

We offer on-site and remote training to support continuous improvement. Suppliers are also encouraged to participate in external training programs, such as industry association tutorials, to learn how to recognize and prevent forced labor, how to comply with wage and working hour requirements, and how to implement management systems.

Download and read Amazon’s Supplier Manual.
How does Amazon assess the environmental sustainability management competency of suppliers?
Our Supply Chain Standards require suppliers to adopt a management system to ensure compliance with applicable laws and the Supplier Code and to facilitate continual improvement. Suppliers must establish a process to identify the environmental, health, safety, and ethical risks associated with their operational and labor practices. In addition, management must develop appropriate processes to control identified risks and ensure regulatory compliance.

Download and read Amazon’s Supply Chain Standards.
What is Amazon’s approach to child labor?
Amazon will not tolerate the use of child labor. Our suppliers must engage workers whose age is the greater of: (i) 15, (ii) the age of completion of compulsory education, or (iii) the minimum age to work in the country where work is performed. Furthermore, workers under the age of 18 must not perform hazardous work. Amazon supports the development of legitimate workplace apprenticeship programs that comply with applicable laws and our Supply Chain Standards.

Download and read Amazon’s Supply Chain Standards.
What is Amazon’s approach to forced labor?
We have zero tolerance for forced labor in our supply chain. We evaluate and address risks of slavery and human trafficking starting with conformance to the Supply Chain Standards which states, among other standards, that:

- Our suppliers must not use forced labor—slave, prison, indentured, bonded, or otherwise.
- Our suppliers must not traffic workers or in any other way exploit workers by means of threat, force, coercion, abduction, or fraud. Working must be voluntary, and workers must be free to leave work and terminate their employment or other work status with reasonable notice.
- Workers must not be required to pay recruitment, hiring, or other similar fees related to their employment; our suppliers must bear or reimburse workers any such costs. All fees and expenses charged to workers must be disclosed to Amazon and communicated to workers in advance of employment.
- Our suppliers must not require workers to surrender government issued identification, passports, or work permits as a condition of working, and our suppliers may only temporarily hold onto such documents to the extent reasonably necessary to complete legitimate administrative and immigration processing.
- Workers must be given clear, understandable contracts regarding the terms and conditions of their engagement in a language understood by the worker.
- Suppliers must ensure that each of its staffing or recruiting agencies comply with our Supply Chain Standards and with the more stringent of the applicable laws of the country where work is performed and the worker’s home country.

Download and read Amazon’s Supply Chain Standards.
Are members of Amazon suppliers’ workforces free to form, join and organize trade unions and to engage in collective bargaining with the company?
Yes. Amazon’s Supply Chain Standards covers Freedom of Association, noting that ““our suppliers must respect the rights of workers to establish and join a legal organization of their own selection. Workers must not be penalized or subjected to harassment or intimidation for the non-violent exercise of their right to join or refrain from joining such legal organizations.

Download and read Amazon’s Supply Chain Standards.
What is Amazon’s conflict minerals policy, and what steps has Amazon taken to ensure that its manufactured products do not contain conflict minerals?
Amazon conducts due diligence on our private label and contract manufacturing product supply chains, including the potential sourcing of conflict minerals from the Democratic Republic of the Congo and adjoining countries. We do this because we believe it’s the right thing for customers. We expect suppliers to support our effort to identify the origin of designated minerals used in our products.

For 2019, we identified no suppliers that were sourcing minerals through a supply chain that benefitted armed groups in the Democratic Republic of the Congo region. Amazon’s Conflict Minerals Report is made public through our SEC filings and can be found on our Investor Relations site under Corporate Governance.
Does Amazon release a statement in accordance with the United Kingdom Modern Slavery Act?
Yes. Amazon is committed to improving working conditions within its manufacturing supply chain and operations, and recognizes the need to monitor for conditions that put workers at risk of forced labor. Amazon’s UK Modern Slavery Statement is reviewed by multiple teams within Amazon and endorsed by senior leadership annually.
Does Amazon prohibit the use of cotton from Turkmenistan and Uzbekistan in its products?
Yes. In 2019, Amazon signed the Responsible Sourcing Network’s public Cotton Pledge, committing to not source cotton from Turkmenistan and Uzbekistan until the pervasive use of government-mandated forced labor is stopped. Amazon prohibits forced labor within our supply chains, and we have internal controls and external engagements to address forced labor within global supply chains. This pledge represents an additional step in that direction and lends Amazon’s voice in demanding an end to forced labor in these two countries.

Read more about our commitment to sustainable materials.
What is Amazon’s policy on recruitment fees in its supply chain?
Workers must not be required to pay recruitment, hiring, or other similar fees related to their employment; our suppliers must bear or reimburse workers any such costs. All fees and expenses charged to workers must be disclosed to Amazon and communicated to workers in advance of employment. Amazon also requires our suppliers to hold their third-party labor agents or brokers to the standards and practices covered by our Supply Chain Standards.

Download and read Amazon’s Supply Chain Standards.
Does Amazon release a statement in accordance with the California Supply Chain Transparency Act?
Yes. Amazon is committed to improving working conditions within its manufacturing supply chain and operations, and recognizes the need to monitor for conditions that put workers at risk. Amazon has released a California Supply Chain Transparency Act (2010) statement.
Does Amazon integrate social responsibility policies into its purchasing practices?
Yes. Amazon’s purchase and service agreements require our manufacturing suppliers and service providers (e.g. call centers, delivery and fulfillment providers) to comply with our Supply Chain Standards. Suppliers that manufacture Amazon private-label products are assessed for compliance with Amazon’s Supply Chain Standards before we begin ordering products, and we require our suppliers and service providers to meet our Supply Chain Standards as a condition of doing business with us.

Download and read Amazon’s Supply Chain Standards.
Community
What programs, projects, or initiatives is Amazon involved in that benefit society or the communities the company operates in?
At Amazon, we are committed to ensuring all children and young adults, especially those from underrepresented and underserved communities who reside in areas where we have a physical presence, have the resources and skills they need to build their best and brightest futures. We focus on building long-term and innovative programs that will have a lasting, positive impact in communities around the world.

As part of this focus, we work to both inspire and increase access to computer science and Science, Technology, Engineering and Math (STEM) education. Our primary computer science focused initiative is Amazon Future Engineer—a four-part, childhood-to-career program aimed at inspiring and educating 10 million students from underprivileged and underrepresented communities each year to try computer science and coding.

Amazon is also committed to what we call “Right Now Needs,” which includes increasing access to food, shelter, and basic goods for children and their families, specifically when it comes to fighting hunger, homelessness, and disaster relief efforts. And our $2 million ‘Right Now Needs Fund,’ created in partnership with Seattle’s Alliance for Education in 2018, seeks to remove barriers to learning by providing funds to Seattle public schools for urgent student needs (food, clothing, supplies).

We’ve also supported tens of thousands of overlooked and underrepresented writers through $10 million in grants from the Amazon Literary Partnership to more than 120 diverse groups since 2009.

AmazonSmile enables our customers to support their favorite charitable organizations at no extra cost when they buy eligible products at smile.amazon.com. Customers can select from over a million charitable organizations. As of June 2020, AmazonSmile has donated more than $169 million to charities thanks to customers shopping at smile.amazon.com.

Learn more about Amazon in the Community.
Governance
Does Amazon disclose its political contributions?
We have posted a U.S. political expenditure statement on our Investor Relations website under Corporate Governance which is updated annually. As noted in our political expenditures statement, our political expenditures are approved by our Vice President of Public Policy, reviewed by our Senior Vice President for Global Corporate Affairs and by our Senior Vice President and General Counsel, and reported on to our Audit Committee. We include disclosure of each U.S.-based trade association, coalition, charity, or social welfare organization to which we contribute at least $10,000 through the Company’s Public Policy Office, and disclosure of each ballot initiative contribution (including the amount).

For more information, please see Amazon’s Code of Business Conduct and Ethics.
Does Amazon’s board have oversight over the company’s sustainability initiatives?
Yes. The Nominating and Corporate Governance Committee of Amazon’s Board of Directors oversees the company’s environmental, social, and corporate governance policies and initiatives, including the Company’s progress on The Climate Pledge, and risks related to the Company’s operations, supply chain, and customer engagement.

Learn more about the Nominating and Corporate Governance Committee of Amazon’s Board of Directors.
How does Amazon select relevant material issues to include in its sustainability reporting?
At Amazon, we take a science-based, customer-centric approach to sustainability. We use a structured lifecycle assessment model to measure and map climate-related risks across our value chain. We also conduct regular materiality assessments to understand the most significant environmental, social, and governance topics across our business over the short, medium, and long term. We monitor risks and prioritize opportunities by taking into account customer and stakeholder expectations, voluntary practices and regulations, industry best practices, trends in financial and sustainability reporting, and emerging topics in news and social media.

Some of our current highest priority sustainability issues are:

- Response to the COVID-19 crisis and support for our customers, employees, and communities
- Climate change, energy efficiency, renewable energy, and sustainable transportation
- Responsible supply chain practices, including human rights and the safety and well-being of workers in our supply chain
- Waste, recycling, and the circular economy
- Sustainable products

Learn more about how Amazon prioritizes our sustainability efforts.
What is Amazon’s anti-bribery policy?
As noted in Amazon’s Code of Business Conduct and Ethics, “Employees may not bribe anyone for any reason, whether in dealings with governments or the private sector. The U.S. Foreign Corrupt Practices Act, and similar laws in other countries, prohibit offering or giving anything of value, directly or indirectly, to government officials in order to obtain or retain business. Employees may not make illegal payments to government officials themselves or through a third party. Employees who are conducting business with the government officials of any country must contact the Legal Department for guidance on the law governing payments and gifts to governmental officials.”

Our Supplier Code of Conduct also prohibits bribery. The code states that “Our suppliers must not offer nor accept bribes or other means of obtaining undue or improper advantages to anyone for any reason, whether in dealings with governments or the private sector. Our suppliers must not induce Amazon employees to violate our Code of Business Conduct and Ethics.”

For more information, please see Amazon’s Code of Business Conduct and Ethics.
Does Amazon provide secure and accessible channels through which employees, business partners, or other external parties can raise concerns and report violations (meaning ‘Speak Up’ or ‘Whistleblowing’) in confidence and without risk of reprisal?
Yes. This is described in Amazon’s Code of Business Conduct and Ethics: “Employees should speak with anyone in their management chain or the Legal Department when they have a question about the application of the Code of Conduct or when in doubt about how to properly act in a particular situation. The Amazon.com Legal Department has developed and maintains reporting guidelines for employees who wish to report violations of the Code of Conduct. These guidelines include information on making reports to the Legal Department and to an independent third party. Please see the reporting guidelines for information and instructions. Amazon.com will not allow retaliation against an employee for reporting misconduct by others in good faith. Employees must cooperate in internal investigations of potential or alleged misconduct. Employees who violate the Code of Conduct will be subject to disciplinary action up to and including discharge.”

For more information, please see Amazon’s Code of Business Conduct and Ethics.
Does Amazon have written policies covering gifts, hospitality, and expenses which clearly prohibit the offer or receipt of gifts?
Yes. These policies are described in Amazon’s Code of Business Conduct and Ethics: Because an employee’s receipt of gifts or services could create a conflict of interest, the Legal Department has developed and maintained guidelines for disclosure of gifts or services received from customers, suppliers, competitors or business partners. Employees who are conducting business with the government officials of any country must contact the Legal Department for guidance on the law governing payments and gifts to governmental officials.

For more information, please see Amazon’s Code of Business Conduct and Ethics.
Does Amazon have a code of conduct?
Yes. Amazon is strongly committed to conducting our business in a lawful and ethical manner. For more information, please see Amazon’s Code of Business Conduct and Ethics.
Partnerships
Is Amazon part of any collaborative sustainability initiatives or partnerships?
Yes. Many of the cross-cutting sustainability issues that we prioritize at Amazon are enhanced through partnerships and collaborative initiatives with credible, knowledgeable, and innovative industry partners. Explore our full list of partners.
Does Amazon work with or support external organizations whose mission is to promote diversity in technology?
Yes. We are invested in building the next generation of technical leaders by providing broader access to STEM education, and empowering adults who want to move into technical careers. At Amazon, we realize that there are people who may not have the access to explore the subjects of science, technology, engineering, and mathematics (STEM) needed for technical careers. We have programs within Amazon and also work with organizations like Code.org, Girls Who Code, and ADA Academy to promote diversity in the STEM pipeline.

Learn more about Amazon’s Diversity and Inclusion efforts.
Health and Safety
Does Amazon have a formalized health and safety policy?
Yes. Amazon’s Health and Safety policy is covered in our Supply Chain Standards and Code of Business Conduct and Ethics.
Are practices and procedures in place to ensure Amazon employees are safeguarded against occupational injury and illness, dangerous and/or hazardous materials, equipment operation hazards, and non-sanitary working conditions?
Yes. Amazon provides a clean, safe, and healthy work environment. Each employee has responsibility for maintaining a safe and healthy workplace by following safety and health rules and practices, and reporting accidents, injuries, and unsafe conditions, procedures, or behaviors. We are proud of the work environment we provide for employees and we encourage you to come see for yourself with a tour of our fulfillment centers or our corporate headquarters in Seattle.
Does Amazon have a food safety policy?
Yes. Amazon is strongly committed to our customers’ safety and we proactively protect our customers from unsafe food products. We comply with all applicable regulatory requirements wherever we operate and build every phase of our operations to ensure safe, quality food products are delivered to our customers. We listen to our customers’ feedback in real time to stay ahead of any potential food safety concerns.
Does Amazon have a process to manage the safety and wellbeing of contractors or sub-suppliers working on its behalf?
Yes. Please see our Supply Chain Standards and Code of Business Conduct and Ethics for details.